Shipping policy

At Louvien Santini, we are committed to delivering your orders with efficiency and care. This Shipping Policy outlines our processes, timelines, and customer responsibilities for shipping and delivery.

Product Availability

  • Product availability as displayed on our Website is for informational purposes only and does not guarantee immediate delivery.
  • In some cases, products may be unavailable for shipping due to stock limitations or unforeseen circumstances.
  • We reserve the right to revise, discontinue, or remove any product from sale without prior notice.

Processing Times

  • Orders are typically processed within 2–3 business days of receipt.
  • During peak periods, processing times may be slightly extended.

Shipping Methods and Costs

  • Shipping costs are calculated at checkout based on your location, shipping method selected, and the weight of your order.
  • We partner with reliable shipping carriers to ensure timely delivery. Available options will be presented at checkout.

Delivery Times

  • Delivery timelines depend on the shipping method chosen and your location. Estimated delivery times will be displayed during checkout.
  • Please note that delivery times are estimates and may be affected by:
    • Carrier delays.
    • Customs processing (for international shipments).
    • Force majeure events.

Tracking Your Order

  • Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your shipment’s progress.

Failed Deliveries or Incorrect Address

  • Ensure your shipping address is correct at checkout. Louvien Santini is not responsible for delivery failures caused by:
    • Incorrect or incomplete addresses.
    • Unavailability of the recipient at the provided address.
  • If a package is returned to us due to an incorrect address, re-shipping costs will apply.

Returns Due to Withdrawal

  • If you wish to cancel your order after receiving it, refer to our Right of Withdrawal policy.
  • Customers are responsible for return shipping costs unless the product is faulty or incorrect.

Faulty or Incorrect Items

  • If your shipment contains faulty or incorrect products, please contact us within 48 hours at info@louviensantini.com with your order reference number and invoice.
  • We will provide instructions for returning the item and ensure a refund or replacement is processed promptly.

International Shipping

  • We offer international shipping to selected countries. Costs, delivery times, and customs duties vary by location.
  • Customs and import duties are the responsibility of the customer and may be charged upon arrival.

Lost or Delayed Shipments

  • If your order is delayed beyond the estimated delivery time or appears lost, please contact us at info@louviensantini.com with your order details.
  • We will coordinate with the carrier to resolve the issue promptly.

Contact Us

For any shipping-related inquiries or concerns, please reach out to our Customer Services team:

  • Email: info@louviensantini.com
  • Phone: +385953819187

Thank you for choosing Louvien Santini. We are dedicated to ensuring your order reaches you with care and precision.