Privacy policy


Welcome to Louvien Santini! Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, https://www.louviensantini.com (the “Website”).

By accessing or using our Website, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our services.

Who We Are

This Website is operated by Louvien Santini, a brand dedicated to innovation and creativity. For any questions regarding this Privacy Policy, you can contact us at:

  • Email: info@louviensantini.com
  • Address: Horvaćanska cesta 45, 10000 Zagreb

Information We Collect

We may collect and process the following types of personal data:

a. Information You Provide Directly

  • Identification Information: Name, surname.
  • Contact Information: Email address, phone number, and postal address.
  • Payment Information: Bank details for transactions.

b. Automatically Collected Information

  • Browsing Data: IP address, device type, and website usage details.

c. Transaction Data

  • Details of products and services purchased or of interest to you.

How We Use Your Information

We process your data to:

  1. Facilitate Transactions: Manage, process, and monitor your purchases.
  2. Customer Support: Respond to inquiries, requests, or issues.
  3. Marketing Communications: Send newsletters, updates, and promotional content (if consented).
  4. Improve Our Website: Analyze usage patterns and optimize our services.

Legal Basis for Processing

We rely on the following legal grounds to process your personal data:

  • Contractual Obligation: To fulfill your purchases and requests.
  • Legitimate Interests: To enhance user experience and improve services.
  • Consent: For marketing communications or optional features (you can withdraw consent anytime).

Data Sharing and Disclosure

We do not sell your data to third parties. However, we may share your data with:

  • Service Providers: Payment processors, shipping companies, and IT service providers to facilitate our services.
  • Legal Authorities: When required by law or to protect our legal rights.

Your Rights

As a user, you have the following rights:

  1. Access and Rectification: Request access to your data or correct inaccuracies.
  2. Erasure: Request deletion of your data where legally permitted.
  3. Data Portability: Request a copy of your data in a machine-readable format.
  4. Objection: Opt out of direct marketing or certain processing activities.

To exercise these rights, contact us at info@louviensantini.com .

Data Retention

We retain your data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Data Security

We implement robust security measures to protect your data from unauthorized access, alteration, or disclosure. However, no method of transmission or storage is 100% secure.

Children’s Privacy

Our Website is not intended for users under the age of 16. We do not knowingly collect data from minors without parental consent.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our Website, with the effective date clearly stated.

Your Responsibilities

By providing your data, you:

  • Confirm it is accurate, complete, and up to date.
  • Acknowledge you have informed any third parties whose data you share with us.

Thank you for trusting Louvien Santini. Your privacy is our priority.